Frequently Asked Questions

1

Who is GLOSSIC?

Glossic’s range of exquisite cosmetics online empower wearers to feel every bit as good as they look. We unveil the leading standard in glossy cosmetics online. We’re dedicated to setting a new ethical standard and helping create a bright future for the cosmetics industry. Our products are vegan, natural and cruelty-free – and we support humanitarian and environmental initiatives doing incredible work.

Please read more about Glossic and our background on our about us page.

2

 Where can I buy GLOSSIC?

All GLOSSIC products are available here, on www.glossic.com.

In our website, you can find exclusive cosmetics and natural makeup made with chemical-free products to avoid harming your skin and bring out its radiant glow.

Check our Shipping page to check if we ship to your country.

3

 How can I get any discounts or promotions?

All discounts and promotions will be announced via our social channels and newsletter. Make sure to subscribe to our newsletter to stay up to date and receive exclusive deals.

4

 Which countries do you ship to?

Please check our shipping page to see the full list of countries we ship to.

5

 How long will it take to receive my order?

Please check our shipping page to find the shipping duration to your destination.

6

Can I return my order?

Yes, you can return unused and unopened GLOSSIC products within 10 days after order arrival date. Please check our return policy page to find instructions on how to return.

7

 There is an issue with my order. What do I do?

In case you have an issue with your order please reach out to customersupport@glossic.com and we can help as soon as possible.

8

 Which payment methods do you accept?

We accept the following payment methods:

  • VISA
  • Mastercard
  • Maestro
  • American Express
  • DC
  • Discover
  • JCB
  • Union Pay
  • Wallets fx. Apple Pay, Google Pay
  • Tabby
9

In what currency can I pay my order?

You can pay in AED.

10

Will I have to pay import duties?

If you place an order from GCC you will not have to pay import duties to receive your order. There is a possibility that you might have to pay import duties depending on the custom laws of the delivery country.

11

How long does it take to receive my refund?

It may take up to 14 days to receive your refund depending on your bank account. The payment will be refunded to the account you paid from.

12

Shipping rates

GCC

UAE

AED/USD/EURO/

 

*Next Day (1-2 working days)

AED 19 / $6 / €5

Order before 4pm

*Same Day, Dubai

AED 25 / $7 / €7

Order before 12pm

*Same Day, Abu Dhabi & Sharjah

AED 32 / $9 / €9

Order before 12pm

KSA, 3-4 days

From AED 42 / $12 / €11

 

Kuwait, 3-5 days

From AED 42 / $12 / €11

 

Oman, 3-5 days

From AED 45 / $13 / €12

 

Bahrain, 3-5 days

From AED 42 / $12 / €11



COD Fee is AED 10 / $3 / €3 shipment

Remote area delivery within UAE will be charged an additional AED 10 / $3 / €3

Remote area outside UAE, in GCC will be charges 2x delivery prices

Exact shipping cost will be calculated at checkout.
*All deliveries are allocated towards working days only (Monday – Saturday).

 

13

International shipping

5-7 days subject to custom clearance

 

Zone 1

Egypt, Jordan, Lebanon, Qatar

From AED 72 / 20$ / €19

 

Zone 2

Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

From AED 122 / 34$ / €32

 

Zone 3

Croatia, Faroe Islands, Greenland, Israel, Morocco

From AED 198 / 54$ / €52

 

COD no possible for orders outside of GCC

Remote area delivery for orders outside GCC will be charged additional AED 100 / $26 / €26

Exact shipping cost will be calculated at checkout.